At Amelia Sinclair, we want every order to arrive safely, clearly and within the expected timeframe. This Shipping Policy explains where we deliver, how long orders usually take, which shipping costs apply, and what to do if there is an issue with your delivery.

Shipping Locations

This Shipping Policy applies to orders delivered to customers in Canada.

We currently deliver to the following country:

• Canada

Orders may be processed through our fulfilment and dispatch network. Depending on the item ordered and your delivery location, your parcel may be prepared at one of our fulfilment locations before being handed to a local delivery carrier for the final stage of delivery.

Amelia Sinclair is an online store and does not operate a physical retail shop or walk-in customer service location.

Handling and Delivery Times

We aim to process and dispatch orders as quickly as possible.

Order cut-off time

Orders placed before 5:00 PM (CDT) are usually processed the same business day.

Orders placed after 5:00 PM (CDT), during weekends or on public holidays are usually processed on the next business day.

Order handling time

Orders are normally prepared and dispatched within 1 to 2 business days, Monday to Friday.

Transit time

After dispatch, delivery usually takes around 5 to 9 business days, Monday to Friday, depending on your delivery address, the carrier used and the item ordered.

Estimated total delivery time

Most orders are delivered within approximately 7 to 12 business days from the date the order is placed.

These delivery times are estimates. Delays may occur during busy periods or due to circumstances outside our control, such as carrier delays, customs checks where applicable, severe weather, local disruptions or incorrect delivery information.

Shipping Costs

We offer free standard shipping on all orders delivered within Canada.

There are no additional shipping charges at checkout unless clearly stated before you complete your purchase.

Delivery Carriers

We work with external fulfilment, shipping and delivery partners to deliver orders to customers across Canada.

For the final delivery stage, parcels may be handed to local carriers such as Canada Post or another recognised delivery provider, depending on your delivery address and the available shipping route.

The carrier used may vary depending on your order, delivery address and shipping route.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email.

Where tracking is available, this email will include a tracking number or tracking link. You can use this information to follow your parcel through the carrier's tracking page or through the tracking section on our website, if available.

Please allow some time for tracking information to update after dispatch, as carrier systems may not update immediately.

Delivery Issues

If your parcel is delayed, missing, damaged in transit or marked as delivered but not received, please contact us so we can assist you.

Before contacting us, we recommend checking:

• Your tracking information
• Your delivery address
• Safe places around your property
• Whether someone else at the address accepted the parcel
• Any delivery notice from the carrier

If the issue remains unresolved, please email us with your order number and any relevant details. We will review the situation and contact the carrier or fulfilment partner where needed.

Incorrect or Incomplete Addresses

Please make sure your delivery address is complete and accurate before placing your order.

Amelia Sinclair is not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated address details provided at checkout.

If you notice a mistake in your delivery address, please contact us as soon as possible at hello@ameliasinclair.com.

We cannot guarantee that an address can be changed after an order has already been processed or dispatched, but we will do our best to help.

If a parcel is returned due to an incorrect address, refusal of delivery or failure to collect from a pickup point, any return shipping or re-delivery costs may be deducted from your refund, in line with our Return and Refund Policy.

Failed Delivery or Uncollected Parcels

If a delivery attempt fails or your parcel is taken to a pickup point, it is your responsibility to follow the carrier's instructions and collect or rearrange delivery within the stated timeframe.

If the parcel is returned to sender because it was not collected or delivery could not be completed, please contact us so we can review the next steps.

Additional delivery costs may apply if the order needs to be resent.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

To help us resolve the issue, please include:

• Your order number
• Photos of the damaged packaging
• Photos of the damaged item, if the product itself is affected
• A short explanation of the issue

If the item is damaged, faulty or incorrect, we will handle the case in line with our Return and Refund Policy.

Customs, Duties and Import Fees

Depending on the shipping route, some orders may be processed through international fulfilment locations. If any customs duties, taxes or import fees are charged by the local authorities or delivery carrier, these are the responsibility of the customer unless stated otherwise at checkout.

Customs processing may also affect delivery times.

Questions About Shipping

If you have any questions about delivery times, tracking, carriers or shipping costs, you can contact our customer service team directly.

Contact Information

Have a question? Feel free to reach out to us via email or contact form!

Store name: Amelia Sinclair Email: hello@ameliasinclair.com

Amelia Sinclair is operated by Shoplex Solutions s.r.o.

Business Name: Shoplex Solutions s.r.o. Business Registration Number (IČO): 19934335 Business address: Příčná 1892/4, 110 00 Prague

Customer service hours: Monday to Saturday 9:00 AM – 5:00 PM (CDT)

We aim to respond to emails within 48 hours.